Plaza Premium Group
About the Company
Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, and together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.
Our promise to you:
We will respect and value your background and perspectives
We will work together with integrity
We will share our incredible pride for job, company and industry
What we ask of you:
Bring passion to all that you do
Listen, move fast and think innovatively
Speak up, have ideas and share them
Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we’ll make travel better.
About this position
The Assistant Manager, Outlets leads the compliance of service, food hygiene, safety and other standards amongst the team on each shift. He/She assists in managing front-of-house operations and customer services to optimize outlet performance.
He is expected in contributing to strategic business planning and operations for the outlets under his/her purview, ensuring smooth and profitable operations through a combination of sound financial, people and resource management. He reviews staff roster to ensure adequate manpower across multiple outlets. He is expected to evaluate emerging technology trends that can be leveraged for continuous improvement, and outline organization’s standard operating procedures (SOPs) to ensure compliance to service, food hygiene, safety and other standards.
Meticulous and resourceful, he should have mental resilience to operate in high pressure environment, with the diplomacy to defuse anger and to resolve problems.
He is able to work in a flexible schedule, including weekends, evenings, and public holidays, and is capable of interacting with colleagues and customers from a diverse background.
Monitor opening, operating, and closing of shifts for the outlet
Review staff roster to ensure adequate manpower for each outlet
Develop strategies to achieve sales targets according to customers’ profiles
Review existing work processes and procedures in accordance with process improvement reviews
Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
Monitor team’s adherence with the organisation’s Workplace Safety and Health (WSH) policies and procedures
Assist superior in new outlets opening
REQUIREMENTS
Candidate possess tertiary education qualification in Food & Beverage Service Management/Hospitality Management or related discipline
Minimum 5 years’ relevant experience with 3 years at management level in hospitality/F&B industry
Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
Strong sense in F&B trend with business acumen
Proactive, enthusiastic and self-motivated with strong sense of responsibility
Excellent time management skills and able to work under pressure
Detail-minded, efficient, well-planned with good business sense
Strong communication and interpersonal skills with analytical mind
Calm, efficient and organized
Excellent personal presentation and communication skills
Accountable and resilient
Computer literacy
Multi-lingual, excellent spoken and written English is a must, and ability to speak other languages would be an advantage
Willing to travel if required
To apply for this job please visit www.linkedin.com.