Front Desk Agent – UAE National

Al Maha Arjaan by Rotana is currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries/requests

• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries

• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures

• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings