Global B2B Servicing Expert (80-100%, all genders)

Website Swiss International Air Lines

The Airline of Switzerland


About the job
Join our dynamic team and play an active role in supporting our global B2B Service Providers and optimizing servicing processes worldwide! As a member of our diverse team, you will work in a modern and flexible environment, including the option to work from home.

Starting date: October 01, 2023 or upon agreement

You may apply in English or German.

Tasks

In this role, you will be responsible for providing operational 2nd level support to LHG B2B Service Providers and Executive Sales Organization. You will address operational issues and play a crucial role in developing, implementing and optimizing LHG B2B Sales Servicing Processes on a global scale.

Develop, implement, and continuously optimize LHG B2B sales service processes
Provide operational guidance to Service Providers, identify structural process deficiencies, and collaborate with internal departments to find solutions, while also instructing 1st level support
Serve as the escalation contact for internal stakeholders in case of qualitative issues with our Service Providers
Collaborate with the global provider management team by giving quality measurement feedbacks, as well as identifying and implementing training needs for Service Providers
Coordinate and execute communication activities in collaboration with the global sales communication team
Investigate and monitor waiver, refund, and ADM matters in cooperation with Service Providers and internal departments

Contact

Mike Netzhammer

Human Resources

Swiss International Air Lines AG

Phone

+41 44 564 22 66

E-mail address for inquiries

recruiting.services@swiss.com

Requirements

High school certificate, A level/abitur or equivalent
Professional experience in the aviation industry, including project participation and knowledge of market and LHG sales processes
Very good spoken and written German and English skills, additional languages are a benefit
Expert knowledge of OneRes and LHG ticket accounting systems; desirable knowledge of GDS, BaG, basic fare & ticketing
Proficiency in computer skills (MS Office, Microsoft Teams, SharePoint) at the user level
Strong problem-solving skills and ability to handle complex situations
Proactive and independent approach to work
Excellent communication and collaboration skills
Customer-centric mindset and a commitment to delivering exceptional service

Company

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS …. where people matter.

www.swiss.com

To apply for this job please visit apply.lufthansagroup.careers.