General Manager

About the Company

Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, and together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.

Our promise to you:

We will respect and value your background and perspectives
We will work together with integrity
We will share our incredible pride for job, company, and industry
What we ask of you: bring passion to all that you do
Listen, move fast and think innovatively
Speak up, have ideas, and share them
Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we’ll make travel better.

What you’ll be doing:

The primary responsibility of the role is to oversee all Operations in Eastern Canada, from Ontario to Newfoundland, monitoring all aspects of operation, including financial (P&L) oversight for all stations and outlets in the region. Strong background in Food & Beverage and/or hospitality is necessary to ensure all service aspects and financial controls are met.

As a senior PPG leader, we except the General Manager to provide leadership, oversight, and customer service in accordance with Plaza Premium’s core values.

The General Manager will also manage, nurture and increase relationships with key stakeholders within its region, such as air carriers, airports and partners, as well as direct customers. Ability to represent the company at official events when required. Lead, supervise and develop local manager at each station under its portfolio, to ensure excellent services, employee relations and deliver on targets, goals and objectives.

What you’ll be doing:

Full operations oversight, including P&L performance for all stations and units within the region. Execute and monitor income and expenses strategies/activities based on budget and operational company guidelines
Operations responsibility to deliver on the business objective for the region, delivering set standards for all stations in all aspects of the business, including focus on service delivery, teamwork, and quality
Support regional growth of PPG’s business, working together with key leaders in other departments. This includes all areas such as Finance, Sales & Marketing, Business Development, as well as others
Work with Human Resources and local managers to ensure adequate staffing, adequate procedures are in place and followed
Provide monthly reports for overall regional performance of all stations, along with key highlights, corrective action plan where needed and suggestions/recommendations for service improvement
Provide guidance and mentorship to local station Managers, ensuring continued development, identifying areas of continuous improvement to nurture leadership skills
Working with Procurement and Culinary team, frequently review and monitor high level of food quality, procurement and costs to optimize performance
Use Standard Operation Procedures (SOP’s) to provide efficient and effective customer service as well as service recovery to customers when needed. Effectively address escalated customer inquiries and complaints in a timely manner
Any other tasks as required from Management from time to time

About You

Bachelor’s degree in Hospitality, Management or equivalent post-secondary qualification
15 years’ experience in the food and beverage industry,
Previous Supervisory Experience
Ability to communicate effectively both orally and in writing
Strong analytical skills and a proven problem solver
Strong supervisory, leadership, management human relations and coaching skill
Excellent communication and leadership and time management skill
Ability to plan and multi-task
Dynamic, self-motivated and performance-driven