Intern Front Desk Ambassador

About the job
Job Description

WOULD YOY LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS AN INTERN FRONT DESK AMBASSADOR AT SAPPHIRE HOUSE ANTWERP

About Odyssey

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott’s Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

About Sapphire House Antwerp

Sapphire House Antwerp is a proud Autograph Collection hotel. With hand-selected inherent craftsmanship and a clear view of design and hospitality. Autograph Collection hotels offer rich, compelling moments that leave a lasting impression, ‘’exactly like Nothing else’’. Influenced by the Golden Age of Antwerp, Sapphire House Antwerp its unique 139 rooms and suites blend seamlessly authentic details, artwork and custom-made design to create an unforgettable experience of comfort and luxury.

Sapphire House Antwerp has two unique restaurants:

Green Michelin star restaurant WILDn, where our two star chef Bart de Pooter created a culinary temple that takes plant food to new heights. The menu is guided by the seasons with the best local ingredients, from farmer to plate.

Restaurant PLANTn, at PLANTn we are passionate about bringing vegetable dishes 24 hours a day. We offer breakfast, brunch, lunch and dinner. In this unique and relaxing bistro decor, star chef Bart de Pooter brings together the best seasonal ingredients of our farm and local producers. In addition, our kitchen team uses preservation techniques such as pickling and fermenting to make the most of our precious ingredients and minimize waste.

THE POSITION

As a Front Desk Agent you are a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Requirements

YOUR KEY RESPONSIBILITIES
Welcoming customers & guests in a friendly manner
Ascertains the purchasing needs of guests.
Assists customers in a branded, friendly, proactive, and efficient manner, with appropriate follow-up as needed.
Monitors lobby and work area to determine customer flow.
Facilitates correspondence with customers.
Collaborates with other staff, managers, and resources.

How You’ll Do It
By being a warm and helpful communicator and being guest-oriented
With the ability to put things in perspective when it comes to helping guests
Thinking out of the box to create unique experiences
With a love for structuring a bit of chaos
By being a great team player and being proactive

What You’ll Bring
Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, and holidays;
Strong organizational skills and demonstrated ability to multitask and prioritize tasks;
Your English is top-notch, as you’ll be helping a lot of guests with different backgrounds
You are quality and guest oriented
You are stress resistant

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.
Flexible working hours [optional: and a hybrid working environment] – you choose your schedule!
A market-competitive salary
Employee discount rates in more than 8000 hotels, for you and your family
Your personal development is taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You’ll be regularly informed of vacancies and are free to apply internally!
Room for your ideas and creativity – your vision is important to us
Working from a beautiful location, as all our hotels are well designed
A big discount on your meals that you can enjoy during your shifts
Working in a dynamic work environment where no day is the same
A culture where great colleagues become true friends
Diversity in the work and tasks and getting involved in projects

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by our Talent Specialists, and the first interview will be with the HR coordinator, Yarno Suykens. If this interview is positive, you’ll have a second interview with the HR coordinator and the Department manager. We look forward to receiving your application!