Reservations Specialist | Call Center Front Desk Agent

About the job
Traveling TEAMS is HIRING, conveniently located in Bingham Farms. We are looking for FUN, energic people with EXCELLENT customer service to join our TEAM! We offer an AWESOME TEAM environment and TONS of PERKS! If this looks like a good fit for you apply TODAY!
Monday – Friday
Weekly Catered Lunch
TEAM Activities!
401k match
Paid Time Off
Dental Insurance
Vision Insurance
Life Insurance
Refer a Friend and get Paid!

Responsibilities
Answer incoming calls to assist with reservations, confirmations, room need requests, and questions.
Warmly greet a high volume of calls and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
Sell, process, enter, and confirm room reservations using Traveling Teams selling techniques and strategies.
Provide incoming callers with appropriate room assignments and types while up-selling when appropriate.

Qualifications
Previous customer service experience preferred.
Excellent verbal communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Phenomenal listening and comprehension skills required.

Education

We value education, but like experience even more! Must have a high school diploma or equivalent.

About Us

Over 20 years ago TRAVELING TEAMS® was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and now TRAVELING TEAMS® is the leading youth sports housing provider with every major brand in over 600 markets throughout North America.