About the job
Who We Are…
We are a collection of members’ clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The vibe…
At Soho House culture is everything and we believe that our Houses and Studios are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen
The Role…
At Soho House the Late Night Membership Manager is responsible for directly building and defining the local membership community to ensure culture, experience and profits are maximized. A direct contact and resource for members as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity of the membership committee and taking an active role in members’ events and benefits.
A successful Membership Manager at Soho House oversees the membership department and staff, supports the Head of Membership and Membership Director, and ensures membership targets are achieved and the overall experience within the House is elevated, approachable and rememberable.
Main Duties…
Influential leader that defines local communities of creative professionals, fosters events and experiences that maintain brand integrity and promote member engagement, attraction and retention
Strategic business partner with external and internal stakeholders by communicating and engaging all areas of the operation to support member experience; Marketing, Food & Beverage, Finance, People & Development and IT
Act as the ‘face’ of the house to members and all new members are met (when applicable), explaining your role and allowing them to contact you if they choose, ensure club rules are followed, especially those about drug use in the club and when necessary dispense warnings (and in more serious cases, suspensions and membership termination) for major contraventions and disrespectful or rude behaviour towards staff
Collaborate with the Head of Membership and Membership Director in the maintenance and management of a robust membership committee, spread across all the major creative industries, made up of a diverse and inclusive group of individuals, Plan as well as organize chair committee meetings (approximately every 3 months) throughout the year, to consider, discuss and review all new member applications as a group, endeavouring to accept enough numbers of suitable new members to hit budget targets.
Gather feedback (good and bad), about club, levels of service, facilities and member perceptions as well as participate in delivering solutions that can manage expectations and support a better experience. Maintain positive, attentiveness to service, responding positively to guest’s needs, ensuring timely resolution
Ensure committee members are productive producing as well as generating applications, submitting forms and submissions for scheduled meetings. Manage poor performance through conversations and refresh weak committee members when necessary
Implement members events program, helping to ensure sure that events are well planned (by the events manager) and communicated (by marketing colleagues). Make sure members can host or help with events (where applicable) as well as suggest new event formats
When appropriate, facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships.
Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
Requirements/ Qualifications
Minimum of 4+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
2+ years Management experience.
A long-term city resident with extensive knowledge of the local area. Knowledge of local politics and has a personal network of contacts in different industries including but limited to; film, television, music, media and culinary, etc..
Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the city (when applicable)
Strong organizational and management abilities
Daily use of the Microsoft Office Suite, Salesforce and other systems
Adaptable in various situations and professional manner and attitude
Friendly and approachable as well as proven acumen of written and oral communication skills
Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to work effectively under time constraints and deadlines.
Passionate about the Soho House and Soho Works upholding its standards and core ethos.
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Discounts at Soho House globally, as well as Soho Home and Cowshed
Every Hou
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
To apply for this job please visit boards.eu.greenhouse.io.