Front Office Agent



Website Odyssey Hotel Group

Europe’s most ambitious branded hotel operator

About the job
Job Description

ARE YOU A HOSPITALITY BRAVEHEART?

JOIN US AS A FRONT OFFICE AGENT AT THE SLAAK ROTTERDAM.

About Odyssey

We’re The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott International, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott’s Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey, our story is your story.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

About The Slaak Rotterdam

The Slaak Rotterdam is a Tribute Portfolio by Marriott International. Much history has been made at The Slaak Rotterdam, as it was found in a former publishing house. But the story doesn’t end here.

We’re known by our colleagues and guests for our excellent and sincere service, the enthusiastic, creative team, and the beautiful, spacious design rooms. That’s because, as a small team, we continuously focus on the guest; nothing is too crazy for us to make every stay a ‘WOW stay’! By building a personal connection with our guests, we get to know them well.

The Slaak Rotterdam is more than just a hotel to stay overnight but is a place where everyone is welcome and can be themselves. We’re currently working on a new concept by creating a social hub. Guest can unwind in the spacious hotel rooms, hold an inspiring meeting in one of two meeting rooms, exercise in the Cross-Fit Gym, enjoy a delicious lunch or dinner, chat at the bar, or come for an afternoon work session in one of our outlets. New stories will be created in the hotel, with social and business events in the restaurant, bar, and meeting rooms playing an important role. The restaurant and bar are places where local guests, tourists, groups, and hotel guests come together. Therefore, we’re looking for a Front Office Agent who’s continuing our story.

THE POSITION

As a Front Office Intern at The Slaak Rotterdam, you’ll be the first point of contact in the hotel for our guests. You’ll be trained to become jointly responsible for giving our guests a warm welcome and ensuring a smooth check-in and check-out process. Furthermore, you’ll provide various services during our guests’ stay, such as concierge services, assisting with luggage, and restaurant reservations.

The Slaak Rotterdam has 74 hotel rooms, a fitness studio, and an F&B department, including the restaurant Didot34, a bar, room service, and two boardrooms. During your internship, you’ll experience the operationally oriented nature of our Front Office, and you’ll work closely with our Front Office Manager, Front Office Supervisor, and the rest of the Front Office team to help build the success of The Slaak Rotterdam. You’ll get the unique opportunity to learn from real professionals! In addition to your daily Front Office tasks, there’s plenty of room for your own input. We’re always curious to see how you get the best learning experience during your internship.

Job Requirements

YOUR KEY RESPONSIBILITIES
Welcoming and building relationships with our guests.
Conducting calls, and answering phone questions.
Providing general (touristic, recreational, and gastronomic) information to our guests.
Drafting, answering, and sending emails to our customers.
Taking care of the check-in and check-out of our guests and making the corresponding payments.
Providing other services to guests such as taxi booking, valet parking, and restaurant reservations.
Preventing and handling complaints in consultation with your manager.
Participating in training sessions.

How You’ll Do It
Working in a dynamic environment where every day is unique.
Being a warm and helpful communicator and guest-oriented.
With a love for structuring a bit of chaos.
Working independently and flexibly.
Being a wonderful and proactive team player.
With an energetic and representative attitude.

What You’ll Bring
Affinity with the hotel industry, and experience in hospitality is a plus.
Strong knowledge of MS Office and Opera systems.
Social and interpersonal skills.
Fluent in both Dutch and English.
Empathy for guests and customer needs, enjoy dealing with people.
You love the Marriott brand and live and breathe the values: we put people first, pursue excellence, embrace change, act with integrity, and serve our world.

WHY THIS ROLE AT ODYSSEY
Working from an amazing location with a wonderful team.
A culture where great colleagues become true friends.
Your personal development is taken seriously.
You have the possibility to grow within our diverse hotel brands and our headquarters with our internal mobility system.
Having room for your ideas and creativity – your vision is important to us.
Diversity in the work and tasks and getting involved in projects.
Employee discounts in more than 8000 hotels, for you and your family.

INTERESTED?

Please apply via this vacancy and our colleagues on the Talent Acquisition Team will contact you as soon as possible. The first screening will be done by our Talent Acquisition Specialists, and the first interview will be with the HR Manager. If this interview is positive, you’ll have a second interview with the Front Office Manager. We look forward to receiving your application!

To apply for this job please visit odysseyhotelgroup.recruitee.com.