Front Desk Supervisor

About the job
Job Description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

ABOUT ODYSSEY:

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Inn Express to Marriott’s Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE:

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

THE POSITION:

We are looking for an independent and self-reliant personality who is always there for our guests at the front desk as soon as possible.

YOUR KEY RESPONSIBILITIES:
Professional and friendly care of our hotel guests (check in and check out)
Coordinating and carrying out the administrative front office tasks in coordination with our front office manager
Control of the end of the day in the area of your competence before passing it on to the accounting department
Control of daily bookings
Smooth check-in & check-out of guests according to our Delta standards
Complaint handling
Effective collaboration with all departments within our company

Job Requirements

WHAT YOU’LL BRING:
Successfully completed training as a hotel specialist in the upscale hotel industry,
In-depth knowledge of MS Office and OPERA,
Fluent German and English, both written and spoken,
Well-groomed appearance, social and intercultural competence,
Strong empathy for guest and customer requests,
Marriott experience is a plus.

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.
Flexible working hours [optional: and a hybrid working environment] – you choose your schedule!
A market-competitive salary
Employee discount rates in more than 7000 hotels, for you and your family
Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You’ll be regularly informed of vacancies and are free to apply internally!
Room for your ideas and creativity – your vision is important to us
Working from a beautiful location, as all our hotels are well designed
A big discount on your meals that you can enjoy during your shifts
Working in a dynamic work environment where no day is the same
A culture where great colleagues become true friends
Diversity in the work and tasks and getting involved in projects

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by our Talent Specialists, and the first interview will be with the hiring Manager. We look forward to receiving your application!