Reservations Agent

About the job
The Midlands Cluster incorporates four fabulous hotels, Hilton Nottingham, Hilton Northampton, Hilton East Midlands Airport and Hilton Puckrup Hall.

Each Property has its own unique highlights and selling points including the stunning 140 acre surroundings with a Championship 18 hole golf course at Puckrup Hall. A prime city centre location steeped in history at the Hilton Nottingham, a superb location just off the M1 Motorway close to East Midlands Airport and with the Hilton Northampton, you’re only 20 minutes from Silverstone’s iconic Formula 1 racing circuit.

A Reservations Agent will serve as the main contact for room reservations for each Hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

The salary for this role is £23,000 a year and is based at the Hilton East Midlands Airport.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton East Midlands Airport Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Call Center and Reservations