We're in the people business. We just happen to sell groceries.

About the job
H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Cross-Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE… commitment to provide superior Customer Service?

HEAD FOR BUSINESS… a strong sense of how what you do affects Customers and our success?

PASSION FOR RESULTS… initiative to step up and do what needs doing, with an eye for detail?

We are looking for:

a high school diploma; some H-E-B experience
customer service and interpersonal skills

What is the work?

Customer Service / Sales / Stocking:

Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
Uses suggestive selling techniques to meet customer needs and build department sales
May make regular product announcements to inform customers
Works a flexible schedule to accommodate shifts of different departments
Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
Builds, stocks, and maintains displays and fixtures
Assists with inventory control; loads, unloads, and moves product
Slices, packages, labels, rotates, merchandises, culls, and prices product
Gains knowledge of multiple departments; applies understanding of processes / policies
Complies with Store and department SOPs, policies, and applicable laws
For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation:

Ensures compliance with departmental / Store SOPs for food safety and sanitation
Properly operates and maintains all equipment
Cleans / sanitizes sales floor, display cases, prep areas, and equipment

What is your background?

Minimum age 18 (mandatory)
High school diploma, or equivalent
6+ months of experience in H-E-B Store operations
Completion of Company Orientation and Safety Training

Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?

Knowledge of computer systems (Symbol, ACR, label machine)
Customer service and interpersonal skills
Verbal / written communication and reading skills
Ability to adapt to performing a wide range of duties across multiple departments
Ability to work autonomously

Can you…

Function in a fast-paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules to accommodate differing department shifts
Perform the following, based on your Department

Bakery:

Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**

Dairy / Frozen / Grocery / Market:

Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold conditions, loud noise
DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**

Deli:

Constantly* reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**

Cosmetics / Drugstore / General Merchandise:

Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions, loud noise, ambient temperatures
COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**

Floral:

Constantly* reach at waist, grasp
Frequently stand, walk
Frequently be exposed to cold conditions
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**

Gas Station:

Constantly* sit, reach at waist
Frequently grasp
Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**

Produce:

Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally stand, bend, crouch, kneel, stair climb
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**

Seafood:

Constantly* reach at waist
Frequently stand, walk, pivot, push / pull with arms, grasp
Frequently be exposed to wet and cold
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
Occasionally be exposed to hot conditions, loud noise, ambient temperatures
Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**

Service:

Constantly* stand, walk, reach at waist, grasp
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**

Shelf Edge:

Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**
While there may be exceptions, the measurements noted are generally defined as–Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

07-2020

To apply for this job please visit jobs-heb.icims.com.