Concierge

About the job
Job Summary

Reporting to the Guest Service Manager, the Concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and resources. The Concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions. The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

What We Offer

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

Job Summary

Reporting to the Guest Service Manager, the concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and resources. The concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions. The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

This position is schedule 3 days a week, 10 hours per day.

YOUR PROFILE

Must be able to write and speak both French and English
Thorough knowledge of the city, its restaurants, attractions and surrounding areas
Previous customer service and concierge experience an asset
Initiative and creativity; able to organize, prioritize and multitask
Strong decision making skills
Clefs d’or keys an asset
Good computer knowledge; knowledge of the Opera program an asset
Excellent written and verbal communication and interpersonal skills