Bellman/Valet

About the job
Job Summary

Reporting to the Guest Services Manager and under the supervision of the Manager on Duty, the Bellman or Doorman is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. Greet guests coming to the hotel and give them all necessary information as well as being available for services as needed.

What We Offer

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

YOUR ROLE

Greet guest on arrival, open doors and inform them about parking procedures. Help guests with baggage and any special requests
Control the incoming and outgoing hotel traffic
Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
Actively monitor all cars in front of the hotel
Bring baggage up to guest rooms and retrieve them when requested
Show guests the room features
Deliver mail, assist with receiving. Deliver packages to the rooms or to respective department.

YOUR PROFILE

Previous customer service experience an asset
Current drivers licence
Able to drive automatic and standard transmission
Good knowledge of the city and its tourist attractions and major routes
Being organized, approachable, courteous, empathetic, fast acting, professional
Able to work in a team environment
Able to stand/walk for up to 5 hours at a time
A second language an asset