Reservations Agent

About the job
About Four Seasons Hotel Ritz Lisbon

Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you.

The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.

An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.

Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.

Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.

The most recent project- an outdoor swimming pool and bar with under-water music. The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink. The Pool Bar’s menu offers a good selection of food, petiscos, drinks and Lisbon-inspired cocktails.

Our Opportunity

We are looking for a Reservations Agent to join our Team in Lisbon!

Why To Join Our Team

You will be part of a talented Family and Unique Culture;

You will have the opportunity to be you, to show your skills and passion for flawless service;

You will have a wide range of career growth opportunities within Four Seasons hotel chain;

You will be rewarded with a competitive salary and advantages.

What Will Be Your Main Responsibilities And Duties

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms

Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head

Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.

Handle guest complaints in accordance with Four Seasons policy.

Process WRO, Trust, Internal Reservations, and FIT reservations

Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.

Monitor Front Desk reservations made night prior, address any reoccurring issues

Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

Respond according to the crisis management plan to any resort emergency or safety situation.

What You Will Bring To Us

Excellent communication and organization skills;

Previous customer experience and ability to work effectively under pressure;

Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed

Attention to detail and problem solving skills;

Ability to multitask and prioritize daily workload;

History of working in a team environment and developing working relationships;

The candidate must hold the required authorization to work in an European country;

Reading, writing and oral proficiency both in Portuguese and English.

We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us.

Send us your application!

Learn more about our property and what it is like to work at Four Seasons by visiting:

https://www.fourseasons.com/lisbon/

https://www.instagram.com/fslisbon/

https://www.facebook.com/FourSeasonsHotelLisbon/

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