Service Designer

Service Designer

eDreams ODIGEO, the world’s largest online travel company in the flights sector and the largest publicly traded European e-commerce company by profitability, with more than 15 million customers in 43 countries worldwide. With five well-known brands; Opodo, GO Voyages, eDreams, Travellink and Liligo, the company offers the best deals on regular flights, charters, low-cost airlines, hotels, cruises, car rentals, holiday packages and travel insurance to its clients.

Our Product Design team is one of the largest in Spain, and we’re continuing to grow with a multi-disciplined team of Product Designers, UX Researchers, Principal Design System and UX Engineers.  We have moved to a newly refurbished office that’s centrally located in Barcelona. We have a UX lab that supports our ability to apply a customer-focused and data-oriented approach to our overall process. We’re a fun-loving Product Design team who’s passionate about many things, including learning, sharing knowledge, innovation, and best-in-class user experience.

We’re looking for a highly creative and motivated Service Designer, with experience in designing and applying best in class UX Research methodologies for Web and eCommerce to join our Product Design team. As a Service Designer at eDreams Odigeo you will use your design & research skillset to create meaningful and memorable experiences that delight our customers and drive profit to the business.

Key Responsibilities:

Create design solutions that address business and user needs and produce engaging, user-friendly, and consistent experiences across multiple touchpoints and channels.
Plan and execute user-centred qualitative and quantitative design research, including identifying user needs, goals, tasks and workflow modelling.

Produce actionable recommendations, present them alongside the outcomes of the studies, and follow up on their implementation.

Leverage research insights (both qualitative and quantitative), trends, and best practices to recommend and influence the product experience. Connect design decisions to desired business goals and outcomes.
Contribute to high-level strategic decisions with the rest of the product team

Participate in user research activities and usability studies to be able to iterate design solutions based on customer data.

Lead and facilitate brainstorming sessions and workshops with multi-disciplinary teams during the early stages of product ideation.

Embrace collaborative approaches to design. Work closely with product management, user research and engineers throughout design, development and implementation cycles.
Produce concept models, journey maps, service blueprints, services prototypes, interaction flows, wireframes, interactive prototypes and mock-ups.
Produce pixel-perfect production assets and design specifications and work with engineers to implement design solutions.
Present your design work to peers and partners with exceptional presentation, communication and negotiation skills.
Give and solicit feedback from other designers in order to continually raise our bar for quality.
Drive Product Design vision in alignment with product roadmaps
Required Qualifications:

Minimum 3 to 5 years professional Service Design experience with UX / Product Design Research, both evaluative and generative.

Degree in Cognitive Psychology, Human-Computer Interaction, Human Factors, Sociology, Anthropology, or other undergraduate programs that include research methods and statistics as part of the core degree. Or equivalent practical experience.

A track record of conducting usability studies (testing both products and working prototypes as well as static designs), RITE (rapid iterative testing and evaluation), benchmarking studies, participatory design sessions, and user surveys.

Experience in designing for eCommerce platforms across all platforms

Solid knowledge of Figma

Demonstrated experience using analytics data to inform design decisions

Strong organizational skills

Strong presentation skills with the ability to speak to and defend your decision making yet be able to have open, direct and respectful conversations to ensure we reach thebest possible design solutions as a team
Understanding of complex e-commerce businesses, preferably with travel industry experience

An online portfolio or samples of work demonstrating your Service Design skills

English speaker with good written, verbal, and presentation abilities

Team player with a positive attitude and sense of humour
What’s in it for you:

🕝 You will have a great lifestyle and work-life-balance with our flexible hours policy and short Friday schedule (9am-3pm)
📍 Onsite, hybrid or remote work. Your choice – remote in Spain, or hybrid/onsite in Barcelona or Madrid
✈ Free eDreams Prime subscription to benefit from significant discounts on your flights and hotel bookings.
🤸‍♂️ Discounted gym memberships
📚 Free subscription to top-notch external learning platforms
🍽 Flexible remuneration plan that allows you to pay reduced, tax free rates for your kids’ education, public transport, restaurants, and private health insurance.
🇪🇦 Free English and Spanish courses
🍏 Free fruit and coffee in the office (with many types of milk alternatives)
🌎 New to the city? We also offer great relocation packages
✨ Office in the heart of Barcelona with a beautiful rooftop terrace to have a break or enjoy our social activities – yes, parties are welcome here!

… And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!

eDreams ODIGEO under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo –is an equal opportunity employer and values diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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