Head Guide

An incredible opportunity for a dynamic and resourceful Head Guide to join the team at Angama Amboseli, a new safari lodge located in Kimana Sanctuary, Amboseli, opening this November. We are seeking an individual who is not only passionate about the wild and sharing it with others, but also embodies the warm & gracious spirit of Kenyan hospitality, and can bring out the best from a team of storytellers. As the Head Guide, you will lead the delivery of unforgettable safari experiences for Angama Amboseli guests. You are also required to embody our brand values of Ubuntu, Respect, Honesty, Courage, and Joy while inspiring excellence and achieving outstanding results.

Key Responsibilities:

− Exemplify the role of a world-class safari guide by delivering exceptional safari experiences for guests, in line with the Angama Way

− Prioritize guest safety and privacy, upholding all protocols and regulations with unwavering commitment

− Lead and inspire a strong team of guides, empowering them to become leaders within the broader team and actively supporting them in all departmental initiatives

− Coordinate and communicate effectively with other departments to deliver a seamless, high-touch experience for safari experiences

− Engage in pre and post-safari storytelling, captivating guests in our guest areas and ensuring their experience is enriched with tales of wonder

− Oversee the management of all guiding equipment and related stock, including vehicle care and annual budgets

− Actively contribute as a member of the lodge leadership team, collaborating with colleagues to drive success and create a harmonious work environment

− Inspire conservation leadership and act as a liaison between Angama Amboseli and Big Life Conservancy, forging strong relationships and actively engaging in joint initiatives

− Maintain and develop cost-effective operations and procedures, prioritising the safety and protection of all guests, staff, property, and equipment

− Design and develop a diverse range of safari activities, including game drives, guided walks, birdwatching, and night drives, catering to various interests and preferences

− Collaborate with external partners, such as community representatives or conservancy guides, to offer specialised activities or cultural interactions that deepen guests’ understanding of the local environment and traditions, thereby enhancing guest delight

Key qualities of the successful candidate:

− Passionate and Knowledgeable: You possess an authentic passion for the wild, coupled with comprehensive knowledge of ecological themes, flora, and fauna identification, particularly in Amboseli and the Maasai Mara.

− Continuous Learner: You have a thirst for knowledge and are committed to staying updated on the latest developments in safari guiding techniques, conservation efforts, and guest engagement strategies.

− Excellence: You strive for excellence in everything you do, consistently delivering world-class guest experiences and setting high standards for yourself and your team.

− Guest-Centric: You are driven by guest delight and excel at providing high-touch service to sophisticated and discerning international travellers. You have experience hosting guests in a one size fits one setting and understand the importance of creating memorable experiences.

− Leadership Skills: You possess strong leadership abilities, capable of managing and inspiring a large guiding team. Your transformative leadership style fosters a culture of excellence within the team.

− Innovation: You embrace creativity and innovation, constantly seeking new ways to enhance the guest experience, improve operational efficiency, and contribute to the growth and success of Angama Amboseli.

− Respect: You treat every guest, colleague, and community member with respect, dignity, and empathy. You appreciate the cultural diversity and unique perspectives that each individual brings. You also respect the resources at your disposal and guide your team in proper resource management.

Key qualifications:

− Minimum of 5 years of experience as a guide at a high-end property or organisation, with a proven track record of delivering exceptional guest experiences.

− Possession of a KPSGA Professional Silver Level Badge or equivalent.

− Valid PSV and TSV license and a clean driving record.

To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes to jointheteam@angama.com any other relevant documentation that showcases your qualifications, experience, and alignment with the Angama core values by Monday 26th June 2023 5:00 p.m.