Front Office Manager

About the job
Location: Edinburgh Grassmarket

Position: Front Office Manager

Full time permanent

Staycity Group is Europe’s premier Aparthotel provider. A fast-growing company, with an average of 10 new aparthotels opening annually. We have 32 fantastic properties across the continent including London, Dublin, Berlin, Edinburgh, Paris, Venice and many more cities.

We are looking for a brilliant Front Office Manager to join our operations team at our excellent aparthotel property in Edinburgh.

Benefits:

What We Can Do For You

Paid Maternity, Surrogacy, Adoptive & Paternity leave
Generous Annual
Matched pension contributions.
Staff rates: From £25 per night
Education Support
Volunteer days: 2 paid volunteer days with registered charities
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Key responsibilities as our Front Office Manager will include:

To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
Ensure that payment is verified upon check-in and follow the procedure for each different payment type
Supervise department employees ensuring the correct standards and methods of service are maintained as stated
To anticipate and rectify problems to ensure the guest’s well-being and satisfaction within the hotel
Manage and motivate a team of direct reports on a daily basis, Deputizing in the absence of the General Manager

Our ideal Front Office Manager will have the following skills, knowledge and experience:

Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role
Eager to learn and develop
Excellent communication skills both verbal and written
Outstanding customer service skills and attention to detail

Staycity is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.

If you feel you are the right fit, then please click “apply” now! We’d love to hear from you!

Employer-provided
Pay range in Edinburgh, Scotland, United Kingdom
Exact compensation may vary based on skills, experience, and location.

Base salary
£30,000/yr – £31,000/yr
Benefits found in job post
Paid paternity leave