Group Center Sales Agent

About the job
Reporting to the Director, Group Center (Meetings), the Group Center Agent will act as a liaison for meeting inquiries for the Sonesta Extended Stay and Midscale estate from meeting planners, Event & Catering Customers, and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency.

The role is based on our Shared Services Center in Orlando, FL. This role will be “hands-on”, require “out of the box” thinking, and will empower the Group Center Agent to meet revenue targets for the Sonesta Extended Stay and Midscale estate team, whilst creating a phenomenal service experience for the customer.

Job Description

Groups & Meetings Specialist s primary role is to respond to all incoming leads in a timely manner while supporting and selling the rates and strategies as outlined by the Hotel. Responds to all leads coming in via telephone or e-mail

Serves as a liaison between the Hotel and the customer
Partners with the Hotel; acts as an extension of the sales team
Works closely with Revenue Management teams, Hotel Operations team, and Marketing team to covert groups and meetings opportunities.
Supports Sonesta Sales organization efforts by participating in cross-functional projects.
Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
Fulfills the client’s needs by selecting locations and accommodations, arranging for meals and attendees, or overseeing entertainment and transportation details.
Reviews verifies, and logs all relevant communications of customers’ needs.
Proactively requests customer needs, handles objections, and converts groups and meeting opportunities through contract management.
Ensures customer satisfaction throughout the sales process.

We are looking for a motivated group sales professional with a successful track record of in booking groups and meeting business and working with a wide variety of customers.

Additional Job Information/Anticipated

A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide practical examples to support their competencies therein.

College Degree preferred not required
Minimum 2-4 years of prior sales experience, hotel sales experience preferred but not required
Previous experience with Delphi FDC and/or Salesforce is desired.
Expert knowledge of Microsoft O365.
Experience with sales distribution channels (Lanyon, Cvent) is a plus
Possesses excellent oral & written communication skills and organizational skills.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental, and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Benefits found in job post
Vision insurance
401(k)
Disability insurance