Scheduler/Planner (Customer services & call centre experience)

About the job
Job Introduction

Are you passionate about customer service and thrive in a fast-paced environment? Do you have excellent attention to detail and the ability to manage diverse workloads?

As a Command Centre Work Scheduler and Planner at Sodexo, you will have the opportunity to work with a dynamic team, build strong relationships with stakeholders, and make a tangible difference. Your skills in scheduling and planning reactive and planned maintenance works will ensure smooth operations and adherence to service levels.

Take on this exciting role and contribute to our commitment to exceptional customer service and safety.

Role Responsibility

What You’ll Do

Accurately record details of Site Delivery Teams, Engineering, and Third-Party Suppliers to ensure effective communication and awareness of potential issues.
Build relationships with key stakeholders on-site, understanding site requirements and specifications to provide tailored support.
Proactively manage work orders, ensuring their completion and escalation of any emerging issues.
Adhere to processes and procedures, including raising and managing purchase orders, to maintain efficient workflows.
Respond promptly and efficiently to incoming inquiries and requests, demonstrating attention to detail in information gathering and inputting.
Apply logic and common sense to requests for assistance, escalating identified criteria in line with established procedures.
Identify potential areas of improvement, sharing insights with the Command Centre Team Leader and contributing to ongoing enhancements.

What You Bring

Excellent written and verbal communication skills.
Minimum of 2 years of Customer Service experience, preferably in a Command Centre or Call Centre environment.
Intermediate computer skills in MS Office, including Word and Excel.
Proficiency in utilizing CMMS applications, especially work planning and scheduling functionalities (e.g., Maximo).
Strong understanding of reactive and planned maintenance works, enabling effective planning within SLAs/KPIs.
Motivation to work collaboratively in a team environment, building relationships and influencing outcomes.
Exceptional attention to detail, prioritization skills, and the ability to handle a diverse workload in a high-pressure setting.

The Ideal Candidate

What You Will Be Doing

Update the CAFM system in relation to asset and PPM – upon approval from account
Accurately record details of the Site Delivery Teams, Engineering and Third-Party Suppliers and ensure that Team Leaders are aware of situations which could develop into issues.
Accurately manage and revise PPM schedules and ensure compliance with mandatory and statutory regulations.
Accurately provide asset management support, including asset data and trend analysis.
Work in collaboration with the Site Delivery Team to ensure that all works are proactively managed to completion, escalating issues when needed.

Package Description

What we offer:

Excellent Benefits Package

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge ( Circles ); security; property management and technical services through to data driven workplace strategy and design ( Wx ); employee engagement and recognition services ( Sodexo Engage ) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Sodexo