Concierge – Six Senses Ibiza

Website Six Senses Hotels Resorts Spas

Six Senses is synonymous with a unique style


About the job
Duties And Responsibilities

Vision and Values

As Concierge, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs such as Sleep with Six Senses and Grow with Six Senses. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Concierge, I will ensure all directives on environmental protection and preservation, re-usage, and minimum wastage, purchasing and packaging, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I will be responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

I will have full knowledge of all facilities and services offered by the resort including all room categories as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel’s policy on guaranteed reservations and no-shows.

As a Concierge I will be responsible for all ‘’In-House Guests’’, communication, concierge requests and booking for internal and/or external activities.

The Concierge team plays a vital role in the recording of all guest preferences therefore I will be comfortable with understanding all our processes and also with LQA Standards.

I will provide up to date information on all hotel happenings to our guests and act accordingly by making bookings for the guest directly. I will have an impeccable telephone etiquette is needed however making the guest feel comfortable by adapting our communication style to theirs.

I will perform any additional duties given to me by the Concierge Supervisor and the Concierge & Guest Service Manager.

Skills And Experience

To execute the position of Concierge, I have the required qualifications, technical skills, and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.

I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I can work in a cross-cultural environment positively.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge of food and beverage service including kitchen skills. I have excellent knowledge of guest related functions and guest service.

I have an excellent command of written and spoken English with some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.

To apply for this job please visit sixsensesibiza.teamtailor.com.