Executive Housekeeper

Job Summary

Responsible for smooth and effective functioning of the department and its operations.

Responsibilities

1 Defines service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensures their compliance.
2 Develops new concepts of service & methods to achieve organizational objectives.
3 Directs the Budgeting process for all capital & operational requirements in order to achieve the required profitability.
4 Identifies & introduce new products, equipment & amenities to enhance the product/service quality.
5 Ensures implementation of major changes in room & public area design, to achieve optimum standards.
6 Recommends changes in methods, equipment or staff to improve departmental standards/ productivity.
7 Prepares capital and operational expenditure budgets for Housekeeping.
8 Prepares repair schedules for rooms, keeping in mind optimum utilization of room inventory.
9 Responsible for all departmental master keys.
10 Directs the organization of work within the department, including assignments, time schedules and vacations.
11 Ensures quality of all hotel uniforms and linen and controls issues, returns, alterations, purchases etc.
12 Ensures maintenance and upkeep of garden areas and indoor / outdoor plants as per international standards.
13 Ensures aesthetic standards of flower arrangements in the hotel.
14 Ensures quality laundering and dry cleaning of guest and house linen through effective coordination of the laundry department.
15 Ensures quality of housekeeping supplies to the hotel by approving samples that meet standards and specifications
16 Constantly monitors key performance indicators for the department and takes corrective action.
17 Ensures adherence to company and hotel policies by all departmental employees.
18 Ensures adherence to international standards of hygiene and cleanliness in all areas (guest, heart of the house).
19 Recommends hiring, promotion, increments, disciplinary action, performance related salary increments for all subordinates.
20 Ensures department employees are fully trained on all hotel systems, procedures to ensure safety requirements.
21 Counsels subordinates in personal and work related matters.
22 Attends behavioral and vocational training in own and related work areas to enhance skills and develop multi-tasking
23 Schedule all work for weekends and evening hours and assist Supervisor on Duty to prepare schedule for staff and organize an efficient everyday care of all buildings and public area and ensure cleanliness of all office areas efficiently.
24 Maintain records of all types of expenses and control all costs for department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
25 Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
26 Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements/trends.
27 Analyze all competition businesses and plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance to all loss and found procedures.
28 Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
29 Ensure all furniture to be clean at all times and ensure removal of all markings from all glasses and assist maintain neat and clean bathroom.

Academic Qualifications

Qualification

Graduation