Life Guard/Attendant

Work Experience

2 – 4 years

Job Summary

Provide professional services and maintenance cleanliness overall Maisha spa area and facilities ensuring that everything has been set up with high standard presentation at anytime.

Responsibilities

Operations

o Maintain cleanliness at Maisha spa area including Gym, pools, guest lockers, treatment rooms, reception areas, etc
o Control all guests’ supplies and amenities in treatment room, locker room, and gym and aerobic area and make sure we have enough stock daily.
o Control all linen and towel distribution to the guests
o Pick up all linen and towel from the laundry and drop dirty one to the laundry
o Understand about cleaning products that should be use in every media
o Control and inventory the cleaning supplies and ordering when less
o Serve the guests as much as possible when they are around

Communication

o Concentrate when you are listening to others (guests, managers or colleagues) give direct eye contact and try not to be distracted.
o Pay attention to your body language – smile naturally – stand up straight and naturally – do not fidget or use bad habits (biting nails, picking at skin) whilst in guest areas
o Practice speaking in English and attend any English training that is offered to you.
o Speak clearly to guests, managers and colleagues – if somebody looks confused then repeat the information again carefully
o If you do not understand a message ask the person politely to repeat again and listen carefully
o If you take a message for another person – always ensure that you deliver this message as soon as possible
o Write information down so that you will not forget any of the important details
o Be open and stay calm when receiving feedback from others
o If you have a problem that you want to discuss ask your supervisor / manager for a time when you can met to talk
o Report all incident, lost and found, and read log book to get update information and following up when necessary
o Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation

Attitude and Behaviour

o Be honest with regards to the information that you give and do not tell lies to your guests, manager or colleagues
o Show a positive attitude at all times whilst on duty – smile naturally and offer help to anyone that is in need
(even if they are not in your department)
o If it is not busy then ask your manager / supervisor if there is any work that you can do to help your department
o Show others that you want to improve and get better – ask for help and training if you have difficulties
o Show respect to guests, owners, managers and colleagues at all times whilst on the property
o Do not gossip or spread rumours about others – think about how you would feel if the gossip was about you.
o Always have initiative to able done all the tasks given by supervisor and take responsibility for your actions
• To ensure the compliance of ISO 14001,ISO 22000 and OHSAS 18001 requirements.

Extra Duties

From time to time the property may ask you to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.

Academic Qualifications

Qualification
SSC