Chief Concierge – Egyptians Only

JOB DESCRIPTION
Chief Concierge

The incumbent in the position is responsible for managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.

Key Responsibilities:
Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
Extensive network in all aspects of entertainment and trendy places.
Exceptional guest relations interaction.
Instruct and give clear directions to guests as requested.
Negotiate best rates for hotel guests.
Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
Ensure the well being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
Greeting Guests.
Organize the transports of luggage.
Maintain Front Office stationary stocks.
Ensure a relational and smooth work sequence at all times.
Follow Kempinski SOP’s at all times and ensure departmental compliance.
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

ABOUT US
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.