Hotel Spa Concierge (Winter)

About the job
Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Hotel Spa Concierge at Fernie Alpine Resort. The Spa Concierge is responsible for providing excellent customer service to guests. This includes welcoming guests, scheduling appointments, answering phone calls and emails, and ensuring that guests have a memorable experience. Come join our team and enjoy perks such as discounts on lodging and lessons, employee events, food and beverage discounts, and much much more!

You Will

Greet clients as they arrive at the spa and provide them with a warm welcome
Answer phone calls and emails in a courteous and professional manner
Schedule appointments for clients based on their preferences and availability of therapists
Provide clients with information about the spa’s services, packages, and pricing
Ensure that the spa is clean, organized, and well-stocked at all times
Process payments for services and products purchased by clients
Maintain accurate records of client bookings, cancellations, and payments
Resolve any complaints or issues that clients may have with their services or experience
Adhere to RCR Policy, Employee Handbook, and Safety Management Program
Other assigned duties as requested by management

You Have

Previous experience in a customer service or hospitality role preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in using computer software and scheduling systems
Ability to work independently and cooperatively in a team environment
Reliable and responsible with a customer service orientation
Physically capable of lifting heavy loads and standing for extended periods of time

This position is a full-time role starting mid November.

Whether it’s the mountain culture, historic downtown Fernie, or just a love for biking, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter.

Experience the Ultimate.