Reservations Supervisor

About the job
Job Description

WOULD YOU LIKE TO BE PART OF A FAST – FORWARD OGANISATION?

JOIN US AS OUR RESERVATIONS SUPERVISOR.

About Odyssey

We’re The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott’s Autograph collection.

Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on a collaborative mindset.

THE POSITION

Odyssey Hotel Group is seeking a highly motivated and experienced Reservations Supervisor to join our Reservations department. As a Reservations Supervisor, you will be responsible for overseeing the daily operations of the reservations team, ensuring that all guests receive exceptional service and that all reservations are processed accurately and efficiently.
Manage and supervise the reservations team, ensuring that all team members are trained and motivated to provide exceptional service to guests
Monitor and analyse reservation trends and data to identify opportunities for improvement and implement strategies to increase revenue
Ensure that all reservations are processed accurately and efficiently, and that all guest inquiries and requests are handled promptly and professionally
Collaborate with other departments to ensure that all guest needs are met and that all operational procedures are followed
Provide regular reports and updates to the Operations Manager on the performance of the reservations team and any issues or concerns that arise

Job Requirements

THE KEY RESPONSIBILITIES
Managing the daily operations of the reservations team, ensuring that all bookings are handled efficiently and accurately.
Training and coaching team members to ensure they have the skills and knowledge needed to provide excellent customer service.
Monitoring reservation trends and making recommendations to improve processes and procedures.
Collaborating with other departments to ensure seamless guest experiences.
Handling escalated customer issues and complaints.
Assisting with forecasting and budgeting for the reservations department.
Ensuring compliance with company policies and procedures, as well as industry regulations.

How You’ll Do It
Self-starter.
Solution minded and result driven.
Empathic, great listener and reliable.
Competence to build and effectively manage interpersonal relationships.
Good understanding of the organisation’s needs.
“Can do” and team spirit.
Great eye for detail.
Excellent organisational and communication skills.

What You’ll Bring
Minimum of 3 years of experience in a hotel reservations role.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office and Opera reservation systems.
Ability to manage and motivate a team of reservation agents.
Flexibility to work weekends and holidays as needed.

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.
Truly hybrid working environment – you choose your office days! (NB. this role will also require hotel visits)
A market-competitive salary
Employee discount rates in more than 7000 hotels, for you and your family
Your personal development is taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You’ll be regularly informed of vacancies and are free to apply internally!
Room for your ideas and creativity – your vision is important to us
Working in a dynamic work environment where no day is the same
A culture where great colleagues become true friends
Diversity in the work and tasks and getting involved in projects

INTERESTED?

Please apply via this vacancy and if your experience is a match, one of our colleagues from the Talent team will contact you as soon as possible. We look forward to receiving your application!