Guest Services Associate

Salary Details
Salary Description: TBA
Job Description For *Guest Service Agent – Chinese Speaker
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications
A strong focus on customer service
Prior experience in hotel front office operations is preferred.
Excellent communication skills: fluency in English is required
Be able to work shifts, weekends, and public holidays.
Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.