Guest Service Line Agent – Hotel Fénix, a Gran Meliá Hotel

About the job
“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

¿Cuáles serán tus principales funciones?
Ofrecer a los huéspedes información clara y completa sobre los servicios e instalaciones del Hotel.
Atención telefónica de las peticiones de Room Service de los huéspedes y seguimiento del servicio ofrecido.
Ser el punto de información interno que comunica unos departamentos con otros dentro del hotel, facilitando información y solventando cualquier petición.
Seguimiento telefónico de los clientes VIP´s.
Coordinación de las peticiones de reservas por parte de los huéspedes de los diferentes restaurantes del hotel en almuerzos y cenas.

¿Qué buscamos?
Experiencia mínima de 1 año en un puesto de similares características, ya sea en Departamento de Recepción o bien en Guest Service.
Formación acorde al puesto
Inglés nivel alto. Se valorará un tercer idioma.
Habilidades informáticas, conocimiento del paquete office.
Valorable conocimiento de Ópera

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “Very Inspiring People“, follow us on:

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