Events Booking Executive

Job Description
Job Number 23106110
Job Category Food and Beverage & Culinary
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Function

The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs. Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material.

Required Experience & Qualifications

One-year experience in in EBC environment, sales & marketing or related professional area
A recognized qualification in Events Management or Hospitality Management would be advantageous
Extensive knowledge of sales & catering, events planning and hospitality operating systems i.e. Fidelio Opera
Strong Communication skills (verbal, listening, writing)
An effective team player in a team-based environment
Effective time management skills
Innovative
Proactive and reliable
Able to work independently and within a team
Customer service – Internal and External
Personal effectiveness
Key Responsibilities

Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to inquiries/requests in the defined timeline. Processes all correspondence within acceptable agreed timelines.
Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Prepares and maintains accurate account information, profiles, activities and traces in Opera
Produces contracts, proposals, invoices, function sheets and other related booking documentation.
Strong knowledge of hotel product; selling features, benefits
Creating the proposals, contracts and other related documents for events and conferences that are received
Adheres to all standards, policies, and procedures.
Participates in customer site inspections for groups and events
Implements a seamless turnover to the Event Planning team for consistency and completion
Ensures effective resolution of guest issues that may arise. Brings issues to the attention of property leadership team as appropriate.
Uses Meeting Rewards program to build loyalty and improve conversion
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.
Is able to perform the duties of an Event Planning Executive when required
Is able to post charges, reconcile invoices and perform other billing activities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.