Concierge Supervisor

THE RITZ-CARLTON, MELBOURNE

Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for a Concierge Supervisor to join the team on a Full-Time basis!

To Be Successful in This Role

A genuinely warm & welcoming demeanour
Passionate to learn hotel front office processes
About the Role

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Monitor club lounge for seating availability, service, safety, and well-being of guests.
Perks, Rewards, Motivations

The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
Access to Marriott’s award-winning Live Fully Rewards Program
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
Discounts on food & beverage across all our hotels.
Recognition programs to keep you motivated.
Wellbeing & mindfulness programs to ensure you stay healthy.
Employee Assistance Program
Dry cleaning or work clothes.