Executive Assistant

Position Type Non-Management
Sheraton Grand Sydney is seeking an Personal Assistant to the General Manager who shares a passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard. As Personal Assistant, you will be responsible for providing the General Manager with secretarial and administrative support.

Key responsibilities of this role include but not limited to:

Provide secretarial and administration support to the General Manager whilst maintaining the strictest confidentiality in all matters. This includes all internal hotel matters directed to the General Manager;
Investigate and respond to guests and questionnaires in need of reply within 48 hours of receipt. Liaise with department heads in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager
Make reservations for VIP guests and ensure their arrival and specific requests are communicated to the relevant departments. All booking requests must be actioned and replied to within 24 hours of receipt.
The successful candidate will possess:

Minimum of 2 years of administrative experience in a similar capacity
Rooms division experience in a hotel environment will be highly regarded
Desire to innovate and progress
Must possess solid organizational skills and the ability to multi task
Advanced verbal and written communication skills