Night Manager

Responsibilities

Be responsible for the smooth and efficient running of Front Office’s and the Hotel’s overnight operations
Ensure a warm, genuine and efficient guests’ arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
Handle guests compliments, comments, observations and complaints in a timely and professional manner
Assist to increase overall Guest Satisfaction Scores by reviewing operational issues and business flow; supporting the Guest Service team to executive the guest recogintion program effectively and ensuring the growth of enrollment
Keep Front Office colleagues posted on up-to-date information relating to the hotel and hotel group
Handle administrative tasks including but not limited to ensuring high qualtiy of Guest Data Quality, maintaining various departmental files as well as reviewing working procedures to minimize paperwork
Assist to manage and monitor the team’s performance by providing supervision, counselling and coaching
Requirements

Degree holder in Hospitality Management or related disciplines
Minimum 6 years’ relevant working experience in luxury hotels with at least 2 years’ experience in similar positions
Pleasant, friendly and motivational with enthusiastic character
A team player with excellent leadership, communication and interpersonal skills
Service-oriented and able to work in a face-paced and dynamic operation
Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing
Proficient in spoken English, Cantonese and Mandarin. Knowledge of other language would be an advantage