Guest Services Executive – Front Office

Job Summary
An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah pre-opening hotel.

Responsibilities
Make sure that all arrival guests are served refreshments on arrival.
Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards.
Complete all individual personalized check ins and check outs.
Perform Front Desk Cashiering duties.
Completing Registration cards & Follow ups on the guest payments.
Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.
Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc.) whenever required.
Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.
Attend trainings as per the departmental training plan.
Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/Up selling etc.)
To be ready to work willingly to any assignment given.
Assist the guest in the lobby area, responding to any inquiry from the guest.
Benefits
This position offers a highly competitive salary and package which includes;

Fully furnished shared accommodation
Free transport to and from your place of work
Uniform
Laundry services
Meals during working hours
Bi-annual flight allowance
Medical coverage
Life and accident insurance
Retail and leisure discounts
50% discount off Jumeirah F&B Outlets and reduced hotel rates
Qualifications
The ideal candidate for this position will have the following experience and qualifications:

A minimum of 2 years Guest Service Executive experience or similar role in a 5 star hotel reception.
Secondary school certificate/diploma or degree in hospitality management
Good knowledge in OPERA (PMS) is essential
Proficient in MS Office applications
Outgoing personality with ability to communicate with guests and colleagues
Excellent English communication skills
Additional language is an added value