Team Leader, Front Office

Job Summary
An opportunity has arisen for a Team Leader to join Front Office department in Jumeirah pre-opening hotel. The main duties and responsibilities of this role:

Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
Print the Trace Report, action all traces and file the completed report at the end of the day.
Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
Communicate closely with Guest Relation about VIP room allocation changes.
Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy.
Coordinate Room Moves and communicate them to all necessary departments.
Handle any pending bills (Pay-Masters) and follow up as necessary.
Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager.
Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses.
Ensure that all Guest Services Executives have sufficient cash and change in their float.
Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest.
Qualifications
The ideal candidate for this position will have the following experience and qualifications:

A minimum of 2 year experience working in a similar role in five star hotel environment.
Good knowledge in OPERA (PMS) is essential.
Proficient in MS Office applications.
Outgoing personality with ability to communicate with guests and colleagues
Excellent English communication skills
Additional language is an added value
Benefits
This position offers a competitive salary and package which includes:

Fully furnished shared accommodation
Free transport to and from your place of work
Uniform
Laundry services
Meals during working hours
Flight allowance every 2 years
Medical coverage
Life and accident insurance
Retail and leisure discounts
50% discount off Jumeirah F&B outlets and reduced hotel rates.