IT Systems Administrator – CCTV and Hardware

Job description
Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
Provide end-user support, which involves sorting out computer hardware, software and network problems.
Corrective and preventive maintenance on workstations and other IT equipment.
Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
Maintain an inventory of I.T. equipment under one’s jurisdiction.
Network support in the form of installation and customization of network equipment.
Perform network troubleshooting to isolate and diagnose common Printer &  cabling problems
Provide regular reports on various key aspects of application, network & system availability.
Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-to-day administration.
Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
To perform any other duties as may be assigned by the head of department.

Role overview
FUNCTION
Engineering (Software & IT)

INDUSTRY
Food & Beverages

YEARS OF EXPERIENCE
2-5 years

LOCATION
Nairobi

MUST-HAVE SKILLS
B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
Possess A+
N+ OR MCT/MCITP certification
Hardware and Software troubleshooting skills.
About Java House

Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.

Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.

“Welcome to Java. A home away from home”