Maisha Guest Relations Officer

Job Summary

Provide unique, memorable, and professional services by knowledgeable and able to giving explanation in all Spa Products and treatment menu and other facilities i.e. gym, fitness, aerobic room, changing rooms etc according to hotel Standard Procedures and ensure that all reservation handled properly.

Responsibilities

Operations

o Handle all guests reservations according to our standard procedure
o Handle Check in and check out professionally
o Advise guest in treatment menu, packages and products and assist in inspection
o Handle cashiering duties, petty cash and financial updating
o Provide Clients Consultations
o Ensure smooth working handover between Guests and therapists/instructor
o Assist the manager to make sure the operational running smoothly and make sure all spa bar and lounge area are clean, fresh, and tidy
o Make sure that retail products is display nicely with update prices
o Handling retail inventory and make sure all data is accurate
o Make sure all appointment and staff schedule is update in system
o Control and maintenance the audio-visual equipment in Spa shop
o Understand and able to operate software system available in the hotel
o Make a daily revenue report and assist in monthly report

Academic Qualifications
Qualification
Graduation