Hotel Front Office Host

About the job
Beautifully designed and refined, Hyatt Regency is a contemporary downtown Indianapolis hotel conveniently connected to the Convention Center and just steps from Lucas Oil Stadium. The modern amenities at our hotel blend effortlessly with classic design elements, creating a comfortable oasis in the heart of one of the Midwest’s most exciting cities with many exciting attractions nearby.

BASIC PURPOSE: Our purpose is to care for people so they can be their best. The front office host achieves this by; arriving and departing guests thoughtfully and responding to inquiries and opportunities in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

Handle guest registration and room assignments, accommodating special requests whenever possible.

Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

Resolve customer opportunities; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, safety boxes, etc.

Cancel room reservations according to procedures.

NON-ESSENTIAL FUNCTIONS:

Inventory guest room keys according to policy and request re-keying as necessary.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Hotel Communication Coordinators, and Reservationist.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities:

Requires a working knowledge of the Front Desk aspect of Hyatt’s/Columbia Sussex’s services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge of and ability to operate computer equipment and the reservations system.

Ability to read and speak English. Second language a huge bonus.

Travel required: Optional: Task-Force Opportunities will come up from time to time.

Hours Required: 8-hour shift; Scheduled days and times may vary based on need. Open Availability.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.