Front Office Agent

About the job
Organization- Hyatt Regency Coral Gables

Summary

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You’ll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we’d love to hear from you!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

We offer excellent benefits:

(12) Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance ***Eligible after 30 days of employment***
401K with company match
Paid PTO, sick days, and new child leave
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Diversity, Equity, and Inclusion are at the core of our Purpose – to care for people so they can be their best – and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here .

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

Qualifications

A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Experience and thorough understanding of guest services
Previous experience in hotel guest services
Ability to prioritize and organize work assignments
Knowledge and experience with Operations systems such as Opera, Colleague Advantage, Medallia, HOTSOS, HySat, etc.
Flexible schedule and able to work morning or evening shifts
Must be able to support Hyatt’s purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Benefits found in job post
Vision insurance
401(k)