Overnight Guest Service Agent (Part Time) – Hilton Orlando

About the job
Hilton Orlando is looking to welcome a Part-Time Overnight Guest Service Agent to the team!

Pay rate: $15.00 per hour plus $1.00 per hour overnight differential.

Shift Pattern: Overnight (11pm-7am) Part-Time- Full availability

Here are some perks you can enjoy when joining our team

Access to your pay when you need it through Daily Pay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more!

 

What will I be doing?

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Welcome, check-in, and orient arriving guests to the hotel
Checking out guests and processing payments on-account
Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Orlando

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Pay found in job post
Retrieved from the description.

Is this accurate?Yes/No
Base salary
$15/hr (from job description)