Waiter/ess

About the job
RESTAURANT WAITER/ESS – NEW OPENING

Launching June 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: £12 per Hour plus annual service charge anticipated in the region of £5200

WHAT DO WE OFFER?

Competitive Salary and Benefits package
28 days paid holiday increasing with service
Exclusive perks through our online discount portal
Access to leadership and development programmes through Hilton University
Exceptional Career opportunities
Industry-leading Team Member discounts on hotel stays for you, your family and friends
Wellbeing programmes to help you Thrive in the workplace
Reward programmes, incentives and team member recognition, as well as long service awards
50% off in Hilton restaurants and bars (subject to individual outlets)
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Recognised as a ‘Great Place to Work’
Free meals on shift

 

Job Overview

Waiters and Waitresses are responsible for welcoming and serving guests in a section of the restaurant.

Are you passionate about creating memorable customer experiences?
Do you love seeing customers enjoy a dish you’ve recommended?
Are you a supportive and inclusive team member?
Do you thrive in a fast-paced environment?

 

If so, this role is made for you!

Key Responsibilities

As a Waiter or Waitress, you will:

Exceptional Guest Experiences
Welcome guests to build rapport and create a great first impression
Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
Treat food allergies and dietary requirements with absolute seriousness
Contribute to achieving restaurant revenue targets through upselling and personalised customer recommendations
Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time
Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
Aim to exceed every guest’s expectations, and take action to consistently offer high quality service
Recognise repeat customers and their preferences, offering personalised customer service
Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed
Great Working Environment
Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members

 

 

Day-To-Day Essentials
Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
Assist in restocking inventory and equipment
Give feedback and suggestions to the restaurant leadership team to improve guest and team member experiences

 

WHO ARE WE LOOKING FOR?

We’re looking for someone with a passion for food and beverage and at least one year experience in a similar position. Experience in a signature restaurant would be an advantage.

To be successful in this position you will have:

Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
Excellent communication skills to create connections with diverse customers and share information clearly
Great teamwork and a positive attitude
Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
Sustainability cautious, following best practices and taking pride telling product and supplier stories

 

A good knowledge of POS systems would be an advantage. You will be also fluent in English.

USEFUL TO KNOW:

This position is full-time and will require working weekend and evening shifts.

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

Work Locations

London Hilton on Park Lane

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Bars and Restaurants