Switchboard Operator

About the job
Hourly rate: £12/hour

This position can be part-time or full time.

Conrad London St James is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.

Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year’s most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of:

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
The Orchard, for afternoon teas and lighter meals

A Switchboard Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments, as necessary

What are we looking for?

Switchboard Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry

About Conrad St James

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. The hotel is renowned for its excellent service Conde Nast number 11 and Trip Advisor number 27 and is the Top 5% of hotels in London and the Top 10 % in the world.

Work Locations

Conrad London St. James Hotel

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office