Group, Conference and Events Sales Executive

About the job
Group Conference And Events Sales Executive – Job Description

Job Purpose:

To maximise revenue opportunities and convert enquiries through to the planning for all events/meetings while understanding, capturing and activating the detail to maximise the customer experience and achieve optimal contracted income.

A WORLD OF REWARDS

Salary – £24,338 per annum + Bonus scheme
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Free and healthy meals when on duty
Grow your Career
Personal Development programs are designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com)
Discounted Taxi when public transport stops running
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member’s areas

 

Reports to:

Group, Conference and Events Sales Manager – Commercial Director – General / Hotel Manager

Key Performance Indicators:

Department Revenue target, Individual revenue conversion target, debrief feedback and customer satisfaction

Behaviours and competencies which need to be demonstrated:

Teamwork
Solutions Driven
Customer Focus
Living the Hilton Values
Dependability
Adaptability
Quality
Productivity
Positivity/’Can do’ attitude
Pro-active

 

What will I be doing?

As Group, Conference and Events Sales Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue and building relationships with clients to earn repeat and expanding business. In addition, you will activate and plan events/meetings understand the detail, find solutions and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Receive, generate and convert enquiries to achieve targets and maximize revenue
Manage and issue customer contracts
Seek to fully understand customer needs/aims
Build strong and lasting relationships with customers
Understand, capture and activate the minutia of detail for every event/meeting
Ensure the customer experience is exceptional
Arrange and carry out Hotel show rounds
Show initiative and pro-activity to generate and grow current and new business
Maintain quality and delivery standards for proposals; prioritising the needs of the customer
Arrange pre-event visits/show rounds
Develop and produce quality BEOs; prioritising the needs of the customer
Liaise with Operations to deliver exceptional events
Manage customer requests and enquiries within acceptable timeframes
Utilise our tools and resources to maximise efficiencies, opportunities and revenue which include Delphi, Demand Calendar and more.
Understand our product offerings, their price and the processes and systems designed to present them to our customers
Communicate and support the Director of Sales and reservations colleagues and wider colleagues within the Commercial Department
Communicate clearly between customers, reservations, and operations – both ways

 

What are we looking for?

A GC&E Sales Executive with Hilton Glasgow puts the guest experience first.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skillsCommitment to delivering exceptional customer service
Commitment to your team and ‘togetherness’
Excellent selling capability
Excellent conversion record
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Ability to work cooperatively with others
An ability to communicate effectively in English both orally and in writing
IT literate

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Demonstrated previous experience working in the Conference and Events function
Previous experience in a similar role

 

Work Locations

Hilton Glasgow Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Advertised Salary

£24,338.03

Job

Sales