Nights Guest Operations Supervisor

About the job
Here there’s always (a) room for you!

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Yearly salary ranging from £26,000 – £27,500
Travel and food discounts: – discounted hotel nights plus 50% off F&B (subject to individual outlets)
£200 Team Member Referral Program
Free Car Park
Discounted bus fares to and from the city centre, £1.50 each way
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
Discounted meals on duty
Discounted dental and health cover
High street discounts: with Perks at Work
Free uniforms and laundry services available, depending on the role
Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right-to-work rules)
Personal Development: programmes designed to support your career and achieve your goals

 

A Night Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

What will I be doing?

As a Night Guest Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. A Night Guest Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure efficient operation of Food and Beverage outlets and Front Desk
Control the flow of customers and orders throughout the service
Manage all transactions during the service
Ensure all outlets are staffed according to business levels
Monitor the appearance, standards and performance of Team Members with an emphasis on the quality of guest service and hospitality
Maximise sales revenue through up-selling and marketing programmes
Manage guest requests in a timely and efficient manner
Comply with hotel security, fire regulations and all health and safety legislation

 

What are we looking for?

A Night Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in organising Food and Beverage services in a range of outlets
Front Office experience in the hotel/leisure/retail sector
Excellent supervisory skills
Excellent interpersonal, communication, and delegation skills
Flexibility to respond quickly and positively to a range of work situations
Calm and organised
Committed to delivering high levels of customer service
Interest in developing others to be part of a winning team
Excellent grooming standards

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience as a Duty Manager
Previous experience at the Supervisory level

 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

Work Locations

Hampton by Hilton Bristol Airport

Schedule

Full-time

Brand

Hampton by Hilton

Advertised Salary

26,000 – 27,500

Job

General Manager/Hotel Manager