Rockport Service – Customer Service Assistant – Part-Time

Website H-E-B

We're in the people business. We just happen to sell groceries.

About the job
H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description

Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Customer Service Assistant, you’ll package groceries and help customers transport their purchases from the Store to their vehicles.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE… commitment to serve as the face of H-E-B to all your customers?

HEAD FOR BUSINESS… recognition of what needs to be done before you – re told?

PASSION FOR RESULTS… a desire to help get the job done, whatever it takes?

We are looking for:

willingness to stay attentive to customers’ needs
ability to work in a fast-paced environment


What is the work?

Customer Service:

Assists in unloading merchandise from baskets
Packages groceries; assists customers in transporting / unloading groceries to their vehicles
Assists customers in locating merchandise


Stocking / Sanitation:

Gathers baskets and picks up trash inside and outside Store
Maintains and stocks bag areas
Returns products to proper locations
Stocks and stages bags; stocks check stand supplies
Distributes Buddy bucks to registers, replaces anti-fatigue mats
Does Carts & Parts basket relocation and power-washing basket relocation for department setup
Performs red basket fill up / retrieval
Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety


What is your background?

Completion of Company Orientation and Basics of Safety training (upon hire)


Do you have what it takes to be a fit as a Customer Service Assistant at H-E-B?

Ability to work in a fast-paced environment
Ability to work with customers and stay attentive to their needs
Ability to maintain a high level of productivity and efficiency standards


Can you…

Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)**
While there may be exceptions, the measurements noted are generally defined as–Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day
It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.



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