Guest Services Agent

Website Germain Hôtels

A Canadian family business known for its exceptional hospitality

About the job

 

JOB SUMMARY

 

The Guest services agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions and meet all customer expectations.

 

 

 

WHAT WE OFFER

 

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

 

YOUR ROLE

 

Welcome and register guests
Verify and detail the day’s arrivals, follow up with reservation confirmations, follow up with different reservations booking channels
Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
All other related guest service responsibilities
Ensure the reception area is clean and maintain supplies needed

 

YOUR PROFILE

 

Diploma in Hospitality Management an asset
Bilingualism an asset
Good computer knowledge – Knowledge of PMS Opera an asset
Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
Able and enjoys working in a team environment as well as independently
Able to organize, prioritize and, multitask
Stand for several hours in a row

To apply for this job please visit recruiting.ultipro.ca.