Guest Services Agent

About the job
For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.

We are a human brand. We are a culture brand. We are Four Seasons.

About Our Priorities As An Employer

Recruiting and keeping top talent
Enabling employee growth
Improving the employee experience
Establishing a feedback culture
Nurturing respectful communication
Fostering diversity, equity and inclusion

We are the world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Guest Services Agent (Bellman).

About You And The Job

You will be ideally a professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees. You will provide the guests with a full-service arrival and departure experience. You will be welcoming all incoming and outgoing guests, assist with luggage, safely park guest vehicle in hotel or local garage and make necessary deliveries and pick-ups to and from guest rooms. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer service and satisfaction.

About The Expected Responsibilities In Detail

Handles all guest interactions with the highest level of hospitality and professionalism, and whenever possible accommodating special requests or assist in resolving customer complaints.
Opens doors of hotel entrance or cars. Greets all arriving guests or passing by the lobby. Offers direct assistance or escorts guests to the front desk with introduction to the Front Desk Agent.
Parks arriving and retrieves departing guest’s vehicles safely while adhering to all company and government traffic regulations and Garage Parking Policy. Assesses any damage and clearly note damage on claim ticket along with location of parked vehicle.
Loads or unloads luggage from car safely.
Delivers and picks up luggage, items or package to and from guests’ room and maintain detailed records of all deliveries, pick up or stored items.
Delivers and picks up luggage, items or package to and from guests’ room and maintain detailed records of all deliveries, pick up or stored items.
Maintains smooth and efficient run of daily operations in his respective areas inclusive of a smooth flow of traffic on the drive way by directing guests’ cars and taxis to the appropriate positions.
Works closely with the concierge team assisting guests on using our limousine service, booking taxis and maintains proper records of transportation logs.
Responds to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices.
Ensures the equipment (trolleys, wheelchairs, strollers etc.) is always in a good shape and properly maintained.
Provides a high level of cleanliness on the driveway, entrance and storage.
Works harmoniously and professionally with co-workers, supervisors, and outside contacts.
During the night shifts ensures corrects posting of parking, deliveries and porterage charges.

Qualifications

Excellent personal presentation and interpersonal skills
Attention to detail and ability to multi-task
Excellent communication skills and command of the English language
Ability to communicate in Czech language.
The ability to lift and push at least 25kg.
Ability to use IT systems including HotSOS and provide basic assistance with all systems for guests including Internet.
Has a guest centric attitude, warm welcoming smile and be knowledgeable about the local area.
Flexibility in terms of scheduling and the ability to work all shifts inclusive night shifts, weekends and holidays.
Driving license and ability to drive and park all types of cars (Up to 3.5 tons).

What To Expect

This position is offered for a definite period of time of 12 months with a possible unlimited extension based on your performance. Your trial period will be 3 months. Feedback is key; therefore, you will be asked to give your feedback on a regular basis and you will also have an informal chat with your manager and trainer.

FS Prague People value a culture of unique personal contribution and strive for excellence. We value an open and transparent communication and working in a psychologically safe environment. We enjoy common goals to make us always better and stronger. And we love to have fun together.

We want people engaged, committed with a creative and open mindset and strong sense of responsibility. We want people who enjoy to serve the others.

We hire for attitude not for the skills.

Benefits Include

Passionate team with lots of fun

Competitive remuneration

Excellent Training and Development opportunities

Discover the world with attractive employee rates at Four Seasons Hotels worldwide

Complimentary Employee Meals and laundry/dry cleaning

Employee benefit cafeteria system

Jobs at Four Seasons LTD