Hotel Reception Supervisor

About the job
What You’ll Be Doing

Milton Hill House are looking for a Hotel Reception Supervisor, to supervise reception shifts and the team.

Reporting to the Reception Manager you will make sure guests receive the best welcome upon arrival and throughout their stay. You should be able to deal with any requests in an adequate manner and make sure billing control is checked on daily basis.

More About The Role
Manage the department through short-term measurable objectives, to continually improve the performance and profitability of reception
Inspect and ensure all public areas and leisure areas are always to the exacting standards of hygiene and cleanliness and maintained
Ensure that arrivals/departures are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to
Managing the Department’s rota, ensuring adequate staff numbers to meeting forecasts and business needs
Posting of charges, receiving payments, issuing receipts and the correct usage of the PDQ machine following company accounting guidelines
Managing paperwork for future arrivals, making sure the information on the registration card is correct, pre-payment made, and allocations match the guest’s requirements
Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance
Have knowledge of the type of stays available and special offers that are running, communicating them to the team
Establish corporate business opportunities within the resort, for room business and event business. Support other corporate sales activities in the hotel
Ensure all staff have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests’ rooms
Ensure all staff are able to balance the banking at the end of the shift
Ensure all arrivals, departures and room moves are completed

What we’ll give:

Hotel Reception Supervisor
Up to £24,960 per annum, 40 hours per week
Compass exclusive offers on PerksAtWork
Pension scheme
Discounted bedroom rates at The Venues Collection properties
Access to a wide range of Learning & Development opportunities
Ability to train across various Compass sectors
Medicash healthcare
Free parking
Meals on shift

Milton Hill House is a Hotel and conference centre set in a peaceful location on the outskirts of Oxford, yet within easy access to key road, rail and airport networks. Ideally suited for a relaxing stay or events, training courses and conferencing, our quiet, suburban location provides delegates with an environment conducive to learning.

With over 20 meeting rooms and 114 bedrooms, Restaurant & Bar, we also have fantastic onsite leisure club.

Milton Hill House offers a flexible and adaptable approach to our client’s business needs and can accommodate up to 150 delegates in our main event space. We are part of “The Venues Collection”, a grouping of eight easily accessible event spaces division of Compass Group UK & Ireland.

Who You Are
Leadership
Adaptability
Customer service
Opera system knowledge preferential