Guest Attendant

About the job
Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Guest Attendant

Take a step into a world-renowned hotel brand and this Canadian Heritage property to launch your career in hospitality here, at Fairmont Hotel Vancouver! In housekeeping, you are at the heart of hotel operations! As a Housekeeping Attendant, you will take ownership of guest rooms and suites, ensuring that our guests are provided with an immaculate, luxury room and unforgettable experience.

Our Culture & Benefits

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
A competitive rate starting at $20.07 (75% of rate) per hour increasing to $23.41 (87.5% of rate) after 3 months and then increasing to $26.76 after 6 months
Complimentary meal through our Colleague Dining Program
Complimentary uniform laundering
Up to $120 per year for safety footwear allowance
Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
Free learning programs through our Academies and discounted eCornell courses
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
Annual paid vacation, sick leave, up to statutory holidays and birthday leave
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
A monthly travel reimbursement for TransLink monthly passes

What You Will Be Doing

Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service
Consistently offer professional, friendly and engaging service
Follow departmental policies and procedures and service standards
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned

Qualifications

Your experience and skills include:

Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Keen attention to detail
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work a variety of shifts including early mornings, nights, weekends, and holidays
Successful candidates must be legally eligible to work in Canada. The Hotel is unable to assist candidates in obtaining Canadian work authorization

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits found in job post
Pension plan