Night Manager

About the job
Location: Edinburgh Grassmarket

Position: Night Manager

Full time permanent

Staycity Group is Europe’s premier Aparthotel provider. A fast-growing company, with an average of 10 new aparthotels opening annually. We have 32 fantastic properties across the continent including London, Dublin, Berlin, Edinburgh, Paris, Venice and many more cities.

We are now looking for an experienced Night Manager to join our operations team at our excellent aparthotel in Edinburgh Grassmarket

Benefits:

What We Can Do For You

Paid Maternity, Surrogacy, Adoptive & Paternity leave
Generous Annual
Matched pension contributions.
Staff rates: From £25 per night
Education Support
Volunteer days: 2 paid volunteer days with registered charities
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Key responsibilities Night Manager will include:

Ensuring the smooth running of the front desk on a daily basis, liaising between the guest and all departments
Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
Monitor the preparation of breakfast for our Staycity cafe
Ensure that payment is verified upon check-in and follow the procedure for each different payment type
Supervise department employees ensuring the correct standards and methods of service are maintained as stated
Anticipate and rectify problems to ensure the guest’s well-being and satisfaction within the hotel
Manage and motivate a team of direct reports on a daily basis

Our ideal Night Manager will have the following skills, knowledge and experience:

Previous management experience in a fast-paced environment is essential to deliver this role
Eager to learn and develop
Excellent communication skills both verbal and written
Outstanding customer service skills and attention to detail
Experience using Opera is beneficial and excellent communication and interpersonal skills are required for this role
Candidates shall ideally have previous experience working at the Front Desk in similar properties and will always strive to provide our guests with the highest standards of customer care.

This would be a perfect fit for a Night Supervisor/Assistant Manager to take their next role.

Staycity is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.

If you feel you are the right fit, then please click “apply” now! We’d love to hear from you!

Benefits found in job post
Paid paternity leave