Hotel Caretaker

Job Description
We currently have an amazing opportunity for an experienced, customer focused professional to join our amazing team at Oaks Brisbane Lexicon Suites as Co-Caretaker.

This exciting position allows you to live onsite and utilize your exceptional customer service skills. You will be responsible for managing caretaking responsibilities throughout the Hotel from 10pm – 6am, on a rotating roster. Compensation accommodation is provided.

Key Responsibilities Include:

Providing efficient and professional service, ensuring a smooth check in for guests
Facilitating late arrivals for check in
Responding and managing emergencies in the building that occur after standard hours
Responding to noise complaints
Providing guest with assistance when “answering service” is unable to deal with a problem (Note: All after ordinary business hours calls will be forwarded to an answering service)
Completing the after-hours call-out log book for all call-outs
Applying all procedures as advised by the Company to the Caretaker as being required
Ensuring all information is handed over to the Company’s oncoming staff for the next shift
Qualifications
Previous experience within a Front Office/ Customer Focused position within a Hotel environment
Exceptional customer service and communication skills
Ability to work effectively under pressure
Excellent problem solving skills
A high level of self-motivation and confidence
Professional presentation
Availability to live onsite and work night shift on an ongoing basis
Additional Information
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You’ll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.