Housekeeping Office Coordinator

About the job
A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 is the hotel’s 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar.

In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”

Salary – £14 per hour

Mix of Shifts – Early (7am-3pm) or Late (3pm-11pm)

Benefits

Competitive Salary and Benefits package
39 Hours per week, flexible – early and late shifts
28 days paid holiday increasing with service
Exclusive perks through our online discount portal
Access to leadership and development programmes through Hilton University
Exceptional Career opportunities
Industry-leading Team Member discounts on hotel stays for you, your family and friends
Wellbeing programmes to help you Thrive in the workplace
Reward programmes, incentives and team member recognition, as well as long service awards
50% off in Hilton restaurants and bars (Subject to individual outlets)
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Recognised as a ‘Great Place to Work’
Free meals on shift

 

What will I be doing?

As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage the Housekeeping office
Receive all incoming calls and respond accordingly
Allocate room and task lists to team members
Ensure keys are issued in line with security procedures
Log and store all lost property after each shift; send lost property to guests in line with procedures
Manage guest requests and enquiries immediately
Ensure all relevant guest information is communicated to Housekeepers
Carry out administrative and IT duties
Organise and control extra duties and special tasks
Report all necessary maintenance daily and log all jobs
Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
Ensure that communication has been clear and consistent to all shifts
Control staff dry cleaning and guest laundry in and out of the department
Update system regularly to give maximum room return to the hotel/s active inventory
Handle emergencies if and when they occur in the department
Ensure all team members adhere to Health and Safety Regulations
Carry out any other reasonable task set by the Hotel’s Management

 

What are we looking for?

A Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum of 1years’ experience as an Office Coordinator in a 4/5* Property
IT proficient
Excellent organisational and planning skills
Accountable and resilient
Good communication and telephone skills
Ability to work under pressure
Ability to work alone and in teams

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous hotel housekeeping experience

 

ELIGIBILITY

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Work Locations

London Hilton on Park Lane

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Advertised Salary

£14

Job

Housekeeping and Laundry